The Tanzania Electric Supply Company (TANESCO) has responded to public concerns raised through the Jamii Forums platform, outlining ongoing measures to improve electricity supply and customer service in different parts of the country.
In its statement issued by the Directorate of Communications and Customer Service, TANESCO said it continuously monitors feedback from customers shared through online platforms and official communication channels, using it to identify service challenges and implement corrective measures.
In Mwanza Region, particularly Buswelu Center, residents had reported repeated power outages and low voltage issues.
TANESCO confirmed the problem, stating that low voltage had been affecting Buswelu Bulola and Buswelu Center.
The utility said improvement works on the distribution infrastructure began on June 18, 2026, aimed at stabilising and improving power reliability in the area.
In Arusha Region, customers in Moshono Ward complained of delays in receiving electricity connections despite completing payment for services. Some also reported shortages of materials such as wooden poles.
TANESCO clarified that all necessary materials are now available and that connection works are currently ongoing across the region.
In Iringa Municipality, business operators in the industrial area raised concerns over frequent evening power interruptions without prior notice.
TANESCO said the interruptions were caused by technical challenges in the distribution network.
The utility added that it is working to improve communication on both planned maintenance and emergency outages to reduce inconvenience to customers.
In Tanga Region, residents of Msambiazi in Korogwe District said they had experienced unreliable electricity supply for about three years due to the absence of a transformer.
TANESCO said a technical assessment had been completed and announced that construction works for the installation of a new transformer will begin on June 22, 2026, to improve power stability in the area.
In Kigoma Region, some customers raised concerns over deductions seen when purchasing electricity tokens for newly installed prepaid meters.
TANESCO explained that the deductions are lawful charges, including property tax collected through the LUKU system on behalf of the Office of the Prime Minister and Local Government Authorities, and are applied annually from July 1.
TANESCO said customer feedback remains important in identifying service gaps and improving electricity distribution systems across the country.
It encouraged the public to continue reporting challenges through official channels for timely action.
