The 2026 Public Service Week has highlighted a growing shift among public institutions towards bringing services closer to citizens through integrated platforms that combine service delivery, public education, and on-site resolution of challenges.
The exhibition demonstrated in practice how government institutions are increasingly engaging citizens directly, with thousands of people accessing a wide range of services, information, and solutions in a single location.
Held from June 16 to 23, 2026 at Chinangali Park in Dodoma, the event brought together public institutions from across sectors under the theme: “Stimulating Inclusive Accountability for Sustainable Services.”
Speaking on the participation of the Office of the Treasury Registrar (OTR) and the public entities under its oversight, Head of Public Relations and Communications Unit, Mr Sabato Kosuri, said Public Service Week continues to serve as a key platform for demonstrating accountability in the public sector by bringing services directly to citizens, while also providing opportunities for public education, feedback, and immediate assistance.
He said the OTR used the platform, together with these entities, to educate citizens on institutional mandates, gather public feedback, respond to inquiries, and ensure services are delivered closer to intended beneficiaries.
He added that this approach reflects the government’s broader commitment to improving service delivery through digital systems that enhance efficiency, responsiveness, and accountability across the public sector.
“These exhibitions have shown that public institutions are no longer waiting for citizens to come to their offices. Through OTR and the entities under its supervision, citizens were able to access services, receive information, and get timely responses to their concerns,” said Mr Kosuri.
Adding: “This is strengthening trust between government and the public.”
Beyond institutional engagement and public education, the exhibition also provided a clear demonstration of how improved service delivery is translating into practical benefits for citizens across different sectors.
In the civil registration services, the Registration, Insolvency and Trusteeship Agency (RITA) issued 750 birth certificates within a one-day turnaround time, compared to the standard two days, while also fast-tracking 10 death certificates.
RITA Legal Officer, Ms Emmanuela Mwingira, said more than 1,000 citizens also received public education on wills, marriage registration, and trustee board matters, noting that the outreach helped reduce delays and improve access to essential civil registration services.
Building on this focus on expanding public awareness and improving access to essential services, the Tanzania Electric Supply Company (TANESCO) also recorded strong public engagement during the exhibition.
Marketing Manager Mr Fredrick Kalinga said more than 1,500 citizens visited their booth and received practical education on electricity generation, transmission, and distribution.
He added that citizens were also sensitised on the use of the NIKONEKTI electronic system, which facilitates services for new customers by reducing costs, waiting time, and procedural bottlenecks when applying for electricity connections.
In addition, visitors were educated on electric vehicles, electrical safety, and customer services through the 24-hour toll-free line 180.
“We used the exhibition to respond to citizens’ inquiries, receive feedback, and address various challenges related to electricity services,” insisted Mr Kalinga.
The health sector further reinforced the importance of bringing specialised services closer to communities.
Muhimbili National Hospital provided free services to 260 citizens over eight days, including counselling, diagnosis, and treatment of various skin and eye conditions, as well as counselling on reproductive health and gynaecological conditions.
Human Resources Officer, Ms Hilda Kajia, said the outreach made it easier for citizens to access specialist care without going through normal hospital procedures.
At the Jakaya Kikwete Cardiac Institute (JKCI), 720 citizens benefited from cardiovascular screening services, including blood pressure, diabetes, cholesterol, and heart examinations.
Administration Manager, Mr Joachim Asenga, said those identified with health risks were counselled, started on treatment, or referred for further care, stressing the importance of early detection through regular health checks.
He added that all services at the exhibition were provided free of charge.
In the same spirit of improving accessibility, the Business Registrations and Licensing Agency (BRELA) received more than 700 visitors, with 400 new clients beginning the process of formalising their businesses through the BRELA Online System, launched on April 8, 2026.
BRELA Principal Public Relations and Communications Officer, Ms Theresa Chilambo, said the initiative had enhanced awareness of business formalisation while eliminating intermediaries by restricting system access to authorised company directors and shareholders only.
The focus on convenience and efficiency was also evident in the water sector, where the Dodoma Urban Water Supply and Sanitation Authority (DUWASA) served 157 citizens and connected 26 new customers to water services.
Public Relations Officer, Ms Halima Kambi, said citizens also received guidance on the e-Mrejesho system, which enables online bill payments and submission of complaints without visiting offices, significantly improving convenience and reducing costs.
Taken together, the services delivered across sectors reflected a broader transformation in public service delivery, anchored on digital solutions, institutional responsiveness, and citizen-centred approaches aimed at reducing physical barriers and improving efficiency.
The 2026 Public Service Week was officially opened by the Minister of State in the President’s Office for Public Service Management and Good Governance, Mr Ridhiwani Kikwete, on June 17, 2026, and closed by the Minister of State in the Prime Minister’s Office for Regional Administration and Local Government, Prof Riziki Shemdoe, on behalf of the Chief Secretary, Ambassador Moses Kusiluka.
