The District Administrative Secretary (DAS) of Same has officially launched the Customer Service Week at NMB Bank’s Same branch, urging citizens to make full use of the bank’s wide range of financial services including saving, accessing loans, and other services aimed at improving the lives of people from all walks of life.
During the event, the DAS engaged with representatives from various community groups, encouraging them to recognize the critical role of financial services in promoting individual and national economic development.
He emphasized that NMB Bank continues to be a key development partner in the progress of Same District.
This year’s Customer Service Week theme, “Mission Possible”, highlights the bank’s commitment and ability to help customers achieve their financial goals.
The NMB Same branch used the occasion to appreciate and recognize the invaluable support of its customers, which has significantly contributed to the bank’s growth and success.
In appreciation of both staff and customers, the DAS participated in the awarding of certificates of recognition to select employees and loyal customers as a symbol of gratitude for their outstanding contributions in delivering quality services within Same District.
“It is important for citizens to embrace formal financial services as a pathway to economic empowerment. NMB’s services can serve as a bridge to development if used wisely and with clear goals,” said the DAS during the event.
Customers representing various groups including business owners, farmers, government employees, entrepreneurs, and youth joyfully took part in the celebrations, sharing testimonies on how NMB’s services have positively impacted their lives.
Saad Masawila, the Branch Manager of NMB Same, noted that Customer Service Week is a special time to listen to, appreciate, and celebrate customers for their continued trust in the bank.
He stated that NMB’s success is deeply intertwined with the loyalty and support of its customers.
“We are delighted to celebrate this week with our customers, who are the foundation of our success. We are committed to continually delivering innovative, high-quality services that cater to the diverse needs of our communities,” Masawila said.
He added that NMB Bank will remain a close partner to its customers, particularly in sectors such as agriculture, small businesses, and other economic areas.
He emphasized that delivering excellent customer service remains the bank’s top priority in promoting the well-being of the people of Same District.