CRDB Bank has successfully completed a major upgrade to its Core Banking System, a move aimed at elevating its services to international standards and expanding its regional footprint.
The transition, which temporarily suspended some services for 72 hours, now enables faster, more secure, and globally compatible banking operations.
Speaking today, CRDB Chief Executive Officer Abdulmajid Nsekela said the upgrade strengthens the bank’s ability to serve customers not only in Tanzania but also in Burundi, the Democratic Republic of Congo (DRC), and soon in Dubai.
“This is a significant milestone in our journey to become a truly international bank. Customers can now access services efficiently, conduct transactions in their preferred currency, and communicate in their preferred language,” Nsekela said.
The migration involved transferring millions of customer accounts from the old system to the new platform, while also allowing the registration of new clients.
Although some services were temporarily unavailable, the CEO thanked customers for their patience and cooperation.
“The scale of this transition required careful planning. We appreciate our clients’ understanding, which allowed us to complete the upgrade smoothly,” he said.
The upgraded system supports multi-language and multi-currency operations. In Tanzania, clients can use Swahili or English, while customers in Burundi, DRC, and Dubai can transact in French, Kirundi, Arabic, or other international languages, enhancing cross-border convenience.
Bruce Mwile, CRDB’s Chief Operations Officer, noted that the new platform is designed with advanced security, innovative digital services, and full compliance with global banking standards.
“This is not merely an upgrade. It is a complete migration that positions CRDB to meet international expectations and collaborate seamlessly with global financial institutions,” he said.
As CRDB marks its 30th anniversary, the successful system migration underscores its commitment to modern banking solutions and regional expansion, strengthening its role as a leading financial institution in East and Central Africa.
