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Dar es Salaam, April 8, 2025 — Airtel Tanzania is emphasizing its customers to report online scammers following a surge in fraudulent activities involving individuals impersonating the company’s service providers.
The call comes in response to growing concerns
raised by the government, with the Minister for Communications and Information
Technology, Hon. Jerry Silaa, urging citizens to safeguard themselves and
report suspicious phone activity. The minister also called on
telecommunications companies to intensify efforts to curb fraud through
increased public education.
Speaking from Airtel Tanzania’s headquarters
in Dar es Salaam, Director of Communications and Regulatory Affairs, Beatrice
Singano, shared that the only official customer service number is 100, warning
that any other number is likely to be from scammers attempting to steal
personal information or money.
“We strongly urge our customers not to
entertain calls from anyone claiming to be an Airtel agent if the call is
coming from any number other than 100. If you suspect a scam, please report the
number by sending an SMS to *150*40. This allows us to take appropriate action
against the scammers.”
Singano also reminded customers that Airtel
service providers will never contact them using personal or unofficial numbers.
She highlighted the importance of customers checking their SIM card
registrations regularly to ensure no unauthorized numbers have been linked to
their identity.
“Customers can dial *106# to access three
options: verify their registration details, check all numbers registered under
their ID, and delete unfamiliar numbers. This is an essential step in
preventing identity-related fraud,” she explained.
Airtel Tanzania is also encouraging customers
who suspect fraudulent activity to visit any of its over 40 customer service
centers or 2,000 Airtel Money branches across the country for assistance.
Additionally, Airtel Money kiosks are available to provide support.
Singano further cautioned customers to be wary
of messages asking them to send money to unfamiliar numbers, including scams
involving fake spiritual healers or emergency requests.
“If you receive a message asking you to send
money, always verify with the person directly, especially if the request comes
from an unknown number. Do not act on messages or calls unless you have confirmed the request with a trusted
contact,” she stressed.
Airtel Tanzania reiterate its commitment to
customer safety and highlights that collaboration between service providers,
the government, and the public is important in the fight against mobile fraud.
