The Minister for Constitutional and Legal Affairs, Dr. Juma Zuberi Homera, has said that the major challenges reported by citizens through the ministry’s customer service center include land disputes, inheritance issues, and child marriages, with land-related conflicts leading in number.
Speaking on April 15, 2026, in Dodoma after receiving calls and messages from various citizens, Dr. Homera noted that the government, through his ministry, has established a system of coordinating with relevant ministries to ensure that these issues are effectively addressed.
He explained that the customer service center provides an opportunity for citizens to communicate directly with the ministry through a special program known as “Ongea na Waziri,” which is conducted three times a month. Citizens are able to submit their concerns via phone calls, WhatsApp, email, and written submissions.
“After receiving these concerns, we handle them through different approaches; some are resolved immediately, others are followed up in writing, and some require mediation where the parties are invited to the ministry for further resolution,” said Dr. Homera.
He also pointed out that gender-based violence within households remains a serious issue, with many victims” especially women.
choosing to remain silent out of fear that reporting such matters may lead to the breakdown of their marriages.
“People are being abused in their homes but remain silent. It is important to report such incidents, even confidentially, to local government leaders or ward councilors so that appropriate action can be taken,” he emphasized.
Dr. Homera warned that silence can lead to severe consequences, including loss of life, and urged citizens to speak out when facing such challenges.
According to the minister, more than 20 calls were received on that day alone, the majority of which were related to land disputes, while others involved inheritance, marriage issues, and gender-based violence.
He added that the situation highlights the need for continued public education to encourage people not to keep their problems to themselves, but instead to report them early in order to find solutions before they escalate.
Dr. Homera assured the public that the ministry will continue working closely with legal stakeholders, including lawyers, advocates, and the judiciary, to ensure justice is served and citizens’ grievances are addressed in a timely manner.
