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The Tanzania Telecommunications Corporation (TTCL) has reaffirmed its dedication to delivering reliable, high-quality services nationwide, emphasizing that customer feedback will guide improvements to ensure everyone gets the value they deserve.
Speaking at the closing of Customer Service Week 2025 in Dar es Salaam, TTCL Acting Director of Business Humphrey Ngowi said the event offered a platform to evaluate achievements, identify gaps, and adopt new approaches to enhance service delivery.
“Customer Service Week has allowed us to assess our performance, pinpoint areas for improvement, and explore innovative ways to better serve our clients,” Ngowi said.
He noted that as one of Tanzania’s oldest telecommunications institutions, TTCL continues to connect citizens in both urban and rural areas, particularly during a period of rapid technological change.
Under this year’s theme, “Mission Possible,” TTCL has successfully brought services closer to the public while strengthening ties between staff and customers.
“These celebrations have given our clients a voice, and we are committed to acting on their feedback to enhance service quality. The insights we have received now guide our strategic improvements,” Ngowi added.
He also highlighted TTCL’s ongoing projects to expand coverage in urban and rural areas, strengthen the National Communication Backbone, and construct new towers to improve access even in remote regions.
Customer Service Week ran from October 6 to 10. Through the event, TTCL demonstrated that “Mission Possible” is not just a slogan, but a guiding principle shaping how the corporation serves its customers.