Puma Energy Tanzania has marked Customer Service Week 2025 by showcasing innovative ways to enhance customer experience at its fuel stations nationwide.
The global event, observed from October 6 to 10, carries the theme “POSSIBLE.”
This year, the company went beyond traditional celebrations, engaging customers directly while demonstrating modern services designed to simplify and improve their experience.
Chief Executive Officer, Ms. Fatma Abdallah, personally assisted customers by cleaning car windows, checking engine oil levels, and refueling vehicles a gesture that was warmly received and left many pleasantly surprised.
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“Customer Service Week is an opportunity to recognize our customers and demonstrate how we continuously innovate to meet their needs. Every interaction is a chance to make their journey easier, safer, and more convenient,” Ms. Abdallah said.
Marketing Manager Ms. Lilian Kanora also took part in the initiative, highlighting Puma Energy’s commitment to improving customer satisfaction nationwide.
Visitors during the week received gifts and had the opportunity to learn more about services such as the Puma Elite Card, which allows seamless purchases, transaction tracking, and easy management of spending without extra fees.
The event reflects Puma Energy Tanzania’s broader strategy of combining innovation, technology, and personal engagement to build stronger customer relationships while delivering safe, high-quality, and modern services at every station.
