Clients and stakeholders joined staff of the Ngorongoro Conservation Authority (NCA) this week to mark the conclusion of Customer Service Week, reflecting the Authority’s commitment to improving service delivery.
During the event, visitors to the Authority’s Information Centre at the Ngorongoro office in Arusha had the opportunity to share feedback on tourism infrastructure, information technology systems, security measures, and other services.
The initiative was aimed at strengthening engagement between service providers and clients.
Michael Makombe, Chief Tourism and Marketing Officer at NCA, said the seven-day celebration provided a platform to meet clients, listen to their concerns, and discuss practical solutions for service enhancement.
“This week has been an opportunity to hear directly from our clients. Their suggestions on improving infrastructure, IT systems, and security will guide our future plans,” Makombe said.
Customer Service Week is observed nationwide to bring together service providers and their clients to exchange feedback and improve service quality.
This year, the theme was “Mission Possible,” highlighting the importance of actionable commitments to better serve the public.