The Minister for Water, Jumaa Aweso, has instructed water authorities across the country to strengthen their customer service departments by educating the public on the importance of protecting water sources and conservation areas, ensuring reliable access to water even in times of disruption.
Speaking on May 28, 2025, during a three-day working session with directors and customer service managers held at the Tughimbe Hall in Mbeya City, Minister Aweso emphasized the critical role of public awareness in ensuring sustainable water supply.
“We must equip citizens with the right knowledge on proper water usage and resource conservation. When challenges arise, the public should not suffer due to lack of awareness,” said Aweso.
He added, “A minor system glitch at a water authority can trigger panic among residents. This shows the urgent need for public sensitization on the importance of safeguarding water sources. Education must reach the grassroots.”
Minister Aweso also urged customer service directors to build trust with the public by serving with commitment and integrity.
“People once asked me why, as a Minister, I was seen carrying a bucket of water on my head. But really can you be a farmer without carrying a hoe? You must love your work. Without that passion, there is no leadership. Poor service delivery means leadership has failed. My appeal to all directors: love your job, and everything else will follow,” he said.
Permanent Secretary in the Ministry of Water, Engineer Mwajuma Waziri, highlighted that while efforts are being made, customer expectations for quality service have yet to be fully met.
“Our customers are still waiting for better service. You’ve made progress, and I commend your commitment, but challenges remain that must be addressed,” said Engineer Waziri.
She pointed out that water loss across various regions is a significant concern, largely caused by managerial inefficiencies and a failure to implement accountability at all levels.
Nasra Mduma, Assistant Director for Water Supply and Sanitation Services at the Ministry, noted that the working session provided an opportunity for meaningful dialogue on critical issues.
These included strategies for reducing customer debt, enhancing service delivery through Information and Communication Technology (ICT), and tackling water loss.
“We also discussed the importance of mental health support for staff and explored alternative funding sources for investment and operational sustainability of water authorities,” she said.
