Dr. Rashid Mfaume, the Director of the Health, Nutrition, and Social Welfare Department at the President’s Office TAMISEMI, has called on the Regional Health Management Teams (RHMT) and the Council Health Management Teams (CHMT) to actively listen to the concerns and feedback of citizens during their visits to health service centers.
Dr. Mfaume made this appeal while inspecting the Kigamboni Municipality Council Hospital to assess the availability of health services, nutrition, and social welfare in the municipality.
"Too often, RHMT and CHMT conduct inspections at health service facilities without taking the time to hear any feedback from the citizens, who are the primary beneficiaries of these visits," he stated.
He pointed out that without gathering feedback from citizens on how they are receiving services, the government's significant investments in constructing health centers, hospitals, and dispensaries would be meaningless.
"If we do not take the time to listen to the complaints and feedback of citizens on how they experience the services, the investments made by the government in health infrastructure will be in vain," Dr. Mfaume emphasized.
The Director stressed that it is vital to engage citizens in the process to ensure that the services provided meet their needs and expectations.
"Listening to citizens is essential to improving the quality of healthcare services and making sure that the investments in health facilities are truly beneficial to the public," he added.
Dr. Mfaume also directed that health facilities, in collaboration with CHMT, utilize Government Communication Units (GCU) more effectively to publicize the services available.
"Many essential services are now available even at health center levels, but many citizens are unaware of them. Therefore, it is crucial that health centers and local authorities use experts in the Government Communication Units to spread the word about these services," he concluded.
This initiative highlights the importance of citizen engagement in improving healthcare and ensuring that government resources are used effectively.
