The Government has challenged the Tanzania Electrical, Mechanical and Electronics Services Agency (TEMESA) to change its working culture, improve efficiency and deliver faster, more reliable services to citizens.
The Permanent Secretary in the Ministry of Works, Ambassador Eng. Aisha Amour, issued the directive on Friday, August 14, 2026, when she met TEMESA management in Dodoma, saying the agency must introduce new strategies to improve its performance and restore public confidence.
She said TEMESA plays an important role in supporting government operations and public services, making it necessary for the agency to become more responsive to the needs of citizens and other stakeholders.
“The Government relies heavily on TEMESA in implementing the responsibilities entrusted to it. Therefore, step up your efforts. We want to see a difference in the organisation’s structure, performance and the welfare of its employees,” she said.
Ambassador Amour urged TEMESA employees to work with professionalism, commitment and innovation, saying improved performance should ultimately be reflected in the quality and speed of services received by the public.
She also called for regional managers to be given greater authority to make decisions and take responsibility for results in their respective areas.
According to her, empowering managers would make it easier to identify poor performance, hold responsible officials accountable and improve service delivery at the regional level.
She further directed TEMESA to address structural and operational conflicts that could undermine its effectiveness.
The Permanent Secretary also stressed the need for continuous training of employees to ensure that the agency’s technical experts keep pace with advances in science and technology.
She said the use of digital systems should be accelerated to reduce delays, improve efficiency and ensure that accurate information is available when needed.
“Digital systems are important in simplifying operations and improving efficiency,” she said, emphasising the need for TEMESA to embrace technology as part of its transformation.
For citizens, the proposed changes are expected to mean faster services, greater accountability and improved responsiveness from an agency that provides important technical and mechanical services to the Government and the public.
TEMESA Chief Executive Officer Kheri Mahimbali said the agency was preparing a new operational outlook and working to improve its public image.
He said the reforms would focus on providing services that are faster, more efficient and more reliable.
Mahimbali called for continued cooperation from stakeholders, saying their support would be important in helping TEMESA achieve its transformation agenda.
The Government’s latest directive places greater emphasis on results, accountability and customer-focused service delivery, with TEMESA expected to demonstrate tangible improvements in how it serves citizens and supports public institutions.
