The Tanzania Revenue Authority (TRA), through its Taxpayer Strategic public communications and Education Department, has held a strategic meeting in Morogoro aimed at strengthening service delivery through improved tax education, customer service, and effective public communication.
The meeting focused on developing innovative strategies to enhance awareness of tax matters, improve service quality, and promote voluntary tax compliance.
These efforts are intended to strengthen trust between taxpayers and the Authority while supporting national development.
Opening the three-day working session, the Chairperson and Acting Manager for Communication and Customer Services, Mr. Hudson Kamoga, speaking on behalf of the Director of the Department, Mr. Richard Kayombo, emphasized the importance of professionalism, creativity, and efficiency in the execution of duties.
“We have a key responsibility to serve taxpayers in line with customer service principles, protect the image of the Authority, and apply creativity in strategic communication aimed at increasing voluntary tax compliance,” said Mr. Kamoga.
He urged officers to remain diligent and to apply their professional expertise to ensure TRA continues to be a trusted institution that delivers services with high standards of integrity and competence.
Mr. Kamoga further encouraged officers to work collaboratively, noting that through teamwork and commitment, positive outcomes can be achieved in tax administration and revenue collection.
During the meeting, the TRA Manager for Taxpayer Education, Mr. Paul Walalaze, called on officers to continue educating the public on the benefits of existing tax systems.
He also emphasized the importance of raising awareness on the negative effects of tax evasion, particularly smuggling, which undermines economic development and poses risks to public health.
The three-day working session is being held from 12th to 14th February 2026 and brings together officers from TRA Headquarters and various regional offices across the country, as well as retired TRA staff who previously served in the department.
The meeting underscores TRA’s commitment to enhancing service delivery through effective communication, quality customer service, and strengthened taxpayer education initiatives.