Akiba Commercial Bank Plc Engages with Its Customers in Moshi

By our Respondent Reporter

Akiba Commercial Bank Plc has continued to strengthen its commitment to being a customer-listening bank by hosting a special engagement forum with its customers in Moshi on 16th July 2025. 

The event was graced by the Bank’s Managing Director, Mr. Silvest Arumasi.

The forum brought together customers from across the Moshi area to share their feedback, learn about the Bank’s recent developments, and receive financial education. It was also an opportunity for the Bank to express appreciation for the customers’ loyalty since ACB began its operations in the region.

Mr. Arumasi encouraged customers to view such platforms as their voice to the Bank. 

“At ACB, being customer-centric is not just a principle, it’s a practice. We value your feedback, and we are committed to translating it into real action,” he stated.

Customers shared success stories from their relationship with the Bank and offered various suggestions aimed at mutual benefit and continued improvement.

Moreover, customers expressed great appreciation for the Managing Director’s personal involvement in the event, particularly his willingness to respond to concerns on the spot and offer immediate resolutions to some of the issues raised.

They praised him as an exemplary leader with strong business acumen and strategic thinking capabilities, which they said help accelerate important decisions for the Bank’s growth and customer well-being.

In conclusion, Akiba Commercial Bank pledged to act on the recommendations provided and to continue nurturing a culture of listening as part of its strategy to be a bank that listens, cares, and delivers meaningful results for the communities it serves.