The Commission for Mediation and Arbitration (CMA) has resolved 4,339 labour disputes as of September 2025, highlighting its critical role in promoting harmonious workplace relations in Tanzania.
Minister of State in the Prime Minister’s Office – Labour, Employment and Relations, Deus Sangu, commended the achievement during his visit to institutions under his office on December 12, 2025, in Dodoma.
The visit aimed to assess institutional performance, strengthen labour relations, and provide guidance to improve efficiency, accountability, and service delivery.
Speaking during the briefing, Minister Sangu noted that CMA’s success demonstrates a strong commitment to fairness and justice in workplaces.
“I urge the Commission to continue strengthening the e-Utatuzi system to create a user-friendly platform that resolves disputes promptly and effectively,” he said.
Deputy Minister Rahma Kisuo underscored the importance of mediation as the primary approach to labour dispute resolution, emphasizing public awareness and outreach.
“Mediation simplifies justice and reduces conflicts, fostering workplaces that are fair and equitable,” she said, highlighting the link between timely dispute resolution and workplace harmony.
CMA Director, Usekelege Mpulla, stated that the Commission remains committed to leveraging technology to enhance efficiency and ensure disputes are addressed without unnecessary delays.
The use of digital platforms and mediation has significantly reduced prolonged legal battles, safeguarded workers’ rights, and strengthened business confidence, illustrating how innovation can transform public service delivery.
Minister Sangu said the government remains focused on modernising labour dispute mechanisms while ensuring accountability and effectiveness.
“The CMA’s achievements show that with clear guidance, strategic use of technology, and commitment to fairness, institutions can deliver justice efficiently, benefitting both employees and employers,” he added.
The Commission continues to improve its systems and processes, ensuring labour disputes are resolved equitably and efficiently, contributing to industrial peace, worker protection, and sustainable economic growth across the country.