Morogoro Regional Administrative Secretary, Dr. Mussa Ally Mussa, has called on the Energy and Water Utilities Regulatory Authority (EWURA) to intensify efforts in resolving consumer complaints related to fuel and water services in the region.
Speaking in Morogoro during a stakeholders’ meeting organized by EWURA, Dr. Mussa highlighted ongoing issues, including alleged fuel shortages at gas stations, unreliable gas cylinder measurements, and poor water quality.
The meeting aimed to gather feedback and concerns from the public to improve service delivery in the energy and water sectors.
Dr. Mussa noted that his office regularly receives complaints about consumers being shortchanged when purchasing fuel, with measurements not reflecting the amount paid for.
"Many residents claim they are consistently supplied with less fuel than they pay for. Similarly, there’s widespread concern about gas cylinders, as customers doubt the accuracy of the stated volumes. The lack of transparent measurement systems at many stations further fuels this mistrust," he said.
Regarding water services, Dr. Mussa pointed out that residents have raised concerns about water discoloration, which affects consumer confidence in its safety.
EWURA’s Water and Sanitation Engineer, Saidi Mwangalo, assured stakeholders that the authority conducts regular inspections of water sources. When quality issues, such as inadequate chemical treatment, are identified, they promptly inform the Morogoro Urban Water Supply and Sanitation Authority (MORUWASA) to take corrective measures.
A Bajaji driver from Bigwa Ward, Kharid Mohamed, also shared his frustrations, citing low-quality fuel as a persistent issue that damages vehicles.
"Our Bajajis suffer frequent breakdowns after refueling, with spark plugs burning out weekly. Replacing them costs us TZS 6,000 per plug, adding unnecessary financial strain," he said.
Responding to the complaints, EWURA’s Central Zone Manager, Hawa Lweno, said the authority is committed to resolving the issues. She emphasized ongoing public education on how to verify fuel quantities at stations and the implementation of measures to address inaccuracies in gas cylinder volumes.
"We are encouraging consumers to use certified tools to verify fuel measurements. As for gas cylinders, we are collaborating with stakeholders to develop a robust verification system to ensure accuracy," she said.
EWURA reaffirmed its dedication to safeguarding consumer rights and ensuring the delivery of quality energy and water services across the region.
