The Tanzania Electric Supply Company Limited (TANESCO) has pledged to improve customer service across the country by strengthening support for Customer Relations and Service Officers who deal directly with wananchi on a daily basis.
Speaking at the closing of the annual meeting for Customer Relations and Customer Service Officers in Dodoma on May 22, 2026, TANESCO Director of Human Resources and Administration, Beatrice Kimoleta said the corporation is committed to ensuring customer service staff work in better conditions and receive the tools needed to serve citizens more efficiently.
The five-day meeting, which started on May 18, brought together officers from different regions to discuss challenges facing customers and identify ways to improve service delivery.
Ms. Kimoleta said improving customer care remains important because wananchi expect fast, professional and reliable services from TANESCO.
“Our responsibility as leadership is to ensure employees serving customers directly have a good working environment and the right tools to deliver quality services. Better support for staff will help improve services for wananchi,” she said.
She noted that customer service officers play a major role in building public trust in both TANESCO and the government through the way they handle wananchi and respond to their concerns.
Ms. Kimoleta praised the officers for their dedication and urged them to continue working with integrity, professionalism and commitment while applying the knowledge gained during the meeting to improve service delivery.
She also emphasized the importance of adapting to technological changes to ensure customers receive services more quickly and efficiently.
Acting Director of Communications and Customer Service at TANESCO, Irene Gowelle said the meeting gave officers an opportunity to openly discuss challenges affecting customer services and develop strategies to address them.
She commended the officers for their hard work, especially during difficult situations where they often work extra hours to ensure customers continue receiving services.
“I am proud of this team because of their commitment and professionalism, especially when handling customer challenges under difficult conditions,” she said.
Meanwhile, the Chairperson of the meeting, Amon Bidebuye said the officers are ready to implement all directives aimed at bringing positive changes in customer service delivery as TANESCO continues embracing modern technology.
The meeting is expected to help improve communication between TANESCO and wananchi while enhancing the quality and efficiency of services provided to customers across the country.
